Question 1

What do I do when I first get my candle?

Accepted Answer

When lighting for the first time, burn until wax melts across the entire surface to the sides of the vessel (this prevents tunneling and creates an even burn for the duration of the candle’s "life").

This may take up to 2-4 hours.

Question 2

When should I trim the candle wick?

Accepted Answer

Trim wick to ¼ of an inch before each burn to promote an even burn, steady flame, and limit sooting/mushrooming of wick.

Question 3

How long should we let our candle burn?

Accepted Answer

To preserve the fragrance, do not burn your candle more than 3-4 hours at a time.

Question 4

Should I trim the wick after each burn?

Accepted Answer

Trim the candle wick after each burn. This is very important to prevent the candles from smoking on the next burn or from burning the sides of the glass. We recommend trimming them to 1/4th to 1/8th of an inch each time. Invest in a good pair of wick trimmers that will cut and remove the excess wick cleanly.

Question 5

What if soot forms?

Accepted Answer

If soot ever forms on the inside of the vessel, extinguish the candle, wait for it to cool, then wipe with a clean damp cloth. Trim the wick and relight.

Question 6

Should I clean my candle?

Accepted Answer

Please keep the wax pool free of wick trimmings, matches and debris at all times.

Question 7

What's the proper way to extinguish a candle?

Accepted Answer

Extinguish candle with a snuffer, or dip wick into melted wax and then straighten wick to prevent smoking and also prevent hot wax from splattering. Do not blow out.

Frequently asked questions