REFUNDS + EXCHANGES
BURNT WAX CANDLES are carefully inspected before being shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within seven days of delivery.
You may return your unused product within 14 days of purchase. The buyer is responsible for shipping costs on all return items. Exchanges are not permitted.
In the event the package is damaged during shipping, you may return unused candle(s) for a full refund of your purchase price, less shipping, and handling within 14 days of delivery.
Please contact us at firstname.lastname@example.org for further details.